Contact md2word.com

Get support, send feedback, or report an issue with the Markdown converter.

Author:md2word.comLast updated:2026-03-19

How to Reach Us

  • Email: support@md2word.com
  • Feedback: use the in-product feedback form to include context and file info.

When to Contact

  • Conversion errors or formatting issues.
  • Feature requests or localization fixes.
  • Security or privacy concerns (we prioritize these).

What We Can Usually Help With

  • Reproducible DOCX or PDF export failures.
  • Cases where tables, headings, code blocks, Mermaid, or math behave unexpectedly.
  • Questions about supported Markdown patterns or how to prepare a document for cleaner export.
  • Reports about broken links, outdated guide content, or trust/legal page inconsistencies.

What to Include

  • A brief description of the problem.
  • Sample Markdown (or a minimal snippet) that reproduces the issue.
  • Target format (DOCX or PDF) and any custom config you used.

Response Expectations

  • We do not publish a formal SLA.
  • Issues that block export, involve security, or suggest data handling problems should be reported clearly and will be prioritized first.
  • For feature ideas or content feedback, clearer examples usually lead to faster and more useful follow-up.

Before You Send a Report

  • If the issue is syntax-specific, check the relevant guide first.
  • If the problem only appears in one document, reduce it to a smaller Markdown example before sending it.
  • If possible, describe the difference between preview and final DOCX/PDF output rather than only saying “formatting is broken”.